Sightline

A comprehensive foundation for new staff entering the world of optics.

What’s Included:

• Understanding Optics & Ocular Biology
  Introduction to vision basics, refractive errors, and how lenses correct sight. Builds confidence in discussing optical concepts with patients.

• Frame Fit & Adjustments
  Hands-on training for selecting the right frame, proper fitting techniques, and making adjustments to ensure comfort and function.

• Lensometry & Prescription Verification
  Practical instruction in reading lenses, verifying prescriptions, and understanding measurements to prevent costly errors.

• Lens Education & Patient Communication
  Training to explain lens materials, coatings, and designs in a patient-friendly way that builds trust and improves patient care.

• Quoting & Insurance Basics
  Step-by-step guidance on creating accurate quotes, processing insurance benefits, and avoiding common billing mistakes.

• Selling with Confidence
  Techniques for presenting products as solutions, handling objections, and increasing patient satisfaction while driving profitability.

Who It’s For:

• New hires with no optical experience who need a strong foundation.

• Practices looking to shorten the training curve and standardize staff knowledge.

• Offices wanting consistent patient care and improved sales from day one.

Outcomes You Can Expect:

• Faster, more confident onboarding of new staff.

• Improved accuracy in prescriptions, insurance, and quoting.

• Stronger patient communication and higher satisfaction.

• Increased sales through confident product recommendations.